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Digital Marketing Ads Advisor Analyst- Korean Speaker

Digital Marketing Ads Advisor Analyst- Korean Speaker

Accenture Southeast AsiaKuala Lumpur, Kuala Lumpur, Malaysia
21 hours ago
Job description

Overview

Digital Marketing Advisory Analyst - Korean Speaker

Responsibilities

  • Own end-to-end resolution of AdMob tickets per shift.
  • Troubleshoot common questions : SDK “no-fill”, payment holds, policy-center warnings, basic mediation setup.
  • Gather logs / screenshots, replicate issues on test devices and document root cause & fix.
  • Educate developers on best-practice ad placements and simple revenue levers.
  • Meet / exceed targets for CSAT, First-Time-Resolution, AHT and quality.
  • Capture knowledge-base gaps and suggest article updates.

Job Qualifications

  • Bachelor’s Degree in Marketing, Digital Marketing, Business Management, IT or related field.
  • 1-3 yrs in Customer Service / Technical Support (chat & email). Fresh graduates are encourage to apply.
  • Excellent communication skills and demonstrated proficiency with written, spoken in languages required - English and Korean speaking.
  • Basic understanding of digital-marketing metrics (CPM, CTR, eCPM).
  • Foundational HTML / CSS / JavaScript awareness.
  • Familiarity with in-app ad platforms such as Google AdMob, AppLovin MAX, ironSource LevelPlay, Unity Ads, MoPub / FAN, Chartboost will be an added advantage.
  • Working knowledge of productivity tools like Google Workspace (Docs, Sheets, Slides, Email platforms).
  • Strong customer empathy and chat / email etiquette.
  • Clear, concise writing adaptable to developer audience.
  • Critical thinker who can follow troubleshooting flows and know when to dig deeper.
  • Fast learner, able to absorb product & policy changes quickly.
  • Comfortable in a rapidly changing environment and multicultural setting.
  • Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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