Sales Executive

Requirements

Academic Qualifications

Minimum SPM / STPM / Diploma in a relevant field (Business, Communications, Hospitality, etc.).

A bachelor's degree is an advantage.

2. Experience

At least 1–2 years of experience in sales, customer service, or the wedding & events industry.

Experience in closing deals and managing customer relationships is highly encouraged.

3. Required Skills

Excellent communication skills in both BM and English (oral and written).

Proficient in using WhatsApp, Google Sheets, CRM, or basic sales systems.

Possess strong follow-up skills, time management, and the ability to work systematically.

Skilled at using supporting materials such as brochures, videos, or digital quotations.

4. Personality & Attitude

Presentable and professional appearance, friendly towards customers, patient, and adept at handling various types of customers.

Proactive, disciplined, and capable of working independently.

Always willing to learn and accept feedback.

Focused on achieving sales targets and ensuring customer satisfaction.

5. Commitment & Work Schedule

Willing to work on weekends, public holidays, or evenings (depending on event or customer meeting requirements).

Able to be present at various locations (venues, boutiques, or expos) as required by the job.

6. Others

Possession of a valid driver's license and owning a vehicle is an advantage.

Willing to participate in sales training sessions and consultation script enhancement.

Responsibilities

Sales & Closing

Achieve individual sales target of RM 200,000 – RM 250,000 per month .

Meet customers in person or online, provide package information, and help them choose the right option.

Close sales professionally and neatly.

Follow-Up Leads

Contact and follow up with all assigned leads within 24–48 hours .

Ensure consistent follow-up and achieve a conversion rate of at least 25–30% .

Complete Documentation & Paperwork

Prepare EO (Event Order), quotation, invoice, and proposal independently – MANDATORY.

Ensure documents are complete, accurate, and ready before closing a deal.

Collaborate with admin (if applicable) to finalize templates and store records.

Data & CRM

Update CRM / Google Sheets with correct status (no missing info).

Ensure all records are up to date and ready for reporting.

Reporting & Communication

Submit weekly / monthly reports to manager / senior sales on time.

Provide feedback on progress and any challenges encountered.

Service Quality & Customer Satisfaction

Deliver professional and friendly service – minimum customer rating of 4.5 / 5 .

Ensure customers fully understand and are satisfied with the package and information provided.

Teamwork & Event Support

Attend open days, expos, and all company events .

Assist other team members when necessary (teamwork-based environment).

Customer Service Standards

Respond to any customer inquiries within 24 hours .

Maintain a neat and professional appearance when dealing with clients.

Always be friendly, polite, and attentive to customer needs.

Complete Sales Process : A. Receive Leads from Hall Place

Review and understand customer information sent via official channels (WhatsApp group, CRM, or system).

Ensure leads are contacted within 24–48 hours .

B. Respond to Customer Inquiries

Provide immediate responses to questions via WhatsApp, calls, or walk-ins.

Identify the customer’s needs before the appointment session.

C. Manage First Appointment

Schedule and conduct the first session (physical or online) with the customer.

Use official consultation scripts and supporting materials (video, brochure, live quote).

D. Conduct Food Tasting (if applicable)

Arrange food tasting appointments.

Explain the menu and package value during the session.

E. Collect Deposit

Complete booking documents and collect initial deposit (according to SOP).

Ensure the customer understands the payment terms and policies.

F. Prepare & Update Quotation

Prepare official quotations and ensure all details are accurate.

Finalize the quotation before sharing IT with the customer.

G. Issue EO Card (Event Order)

Prepare the complete EO document once the deposit is received.

Submit it to relevant departments such as production and operations.

H. Attire Consultation / Additional Consultation

Refer customers to the boutique or bridal assistant if necessary.

Act as a coordinator between the customer and other departments.

I. Finalize Quotation & Prepare for Weekly Meeting

All completed quotations must be finalized with the customer and submitted before the Weekly Meeting (every Tuesday) .

Ensure details in the quotation are accurate, including :

Event date, number of guests, chosen package, menu / service add-ons, and discounts (if any).

Finalized quotations must be signed by the customer as confirmation.

The signed quotation copy must be filed in the system and / or submitted to the collection unit for reference.

Incomplete or unconfirmed quotations will not be included in the weekly report.

This ensures all presented weekly reports are accurate and avoids delays in venue, kitchen, and production arrangements.

J. Retain Relationship / After-Sales Follow-Up

Conduct follow-ups after the event.

Collect testimonials & reviews, and maintain the relationship for future referrals.

Benefits

1. Sales Commission

Attractive commission based on individual monthly sales performance.

2. Additional Allowances & Incentives

Travel, phone, and laptop allowance (if applicable).

3. Salary Increment & Career Advancement

Performance reviews conducted regularly for salary increment consideration.Opportunities for career growth.

4. Annual Leave & Public Holidays

Annual leave entitlement based on eligibility.Replacement leave provided for working on weekends or public holidays (if required to work).

5. Training & Development

Ongoing training in sales, consultation scripts, and customer management.

6. Company Benefits

Staff discounts for hall rentals or wedding services.

7. Positive Work Environment

Team-oriented, open, and supportive interdepartmental work culture.Opportunities to work in a creative and dynamic wedding industry.

Skills

Negotiation Communication Sales Strategy Product Knowledge Customer Relationship Management (CRM) Market Research Time Management

Important Information

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