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Customer Service Specialist – Cantonese (Kuala Lumpur)

Customer Service Specialist – Cantonese (Kuala Lumpur)

AgodaKuala Lumpur, Malaysia
3 days ago
Job description

The Opportunity :

If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Malaysia office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees.

In this Role, you’ll get to :

  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
  • Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills.
  • Professionally handle high volume of inquiries from clients and customers.
  • You will be accountable for meeting individual (KPIs) and team goals.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
  • Perform office-based administrative duties whenever required.
  • Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

What you’ll Need to Succeed :

  • We are looking for individuals that have an excellent command of spoken and written English & Mandarin (and fluent in Cantonese speaking).
  • Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • Analytical thinking and high problem-solving skills.
  • Stress tolerance and able to work under pressured environment.
  • Willing to work in shift rotations (am / pm / midnight shift) to ensure we have 24 / 7 service levels.
  • Able to work on public holidays and weekends.
  • Required to have own transportation arrangement because we are in 24 hours operations.

    • It’s Great if you have :

  • Experience in customer service roles and in contact center environment is desirable.
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    Service Kuala Lumpur • Kuala Lumpur, Malaysia