Search Operations Specialist - Evaluation & Investigation

TikTokKuala Lumpur, Kuala Lumpur, Malaysia

2 days ago

Job description

TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV. The T&S evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function. The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.

Responsibilities

Improve TikTok users’ search experience by determining their search needs through query and tools, and subsequently to sort it out by classification of requirements.
Undergo weekly and bi-monthly search quality assessments to ensure current practice is in accordance with evaluation standard documents.
Review the types of bad search cases and rate the quality of the results.
Provide ideal search labelling results and suggestions for policy improvement.

Qualifications

Minimum Qualifications

Diploma / Degree in any related field.

At least 1 year of exposure to search engine optimization, search labelling or any other search related business experiences.

Proficient English, both written and conversational.

Preferred Qualifications

Familiarity with search engines and algorithms of any social media platform would be a plus point.

An in-depth understanding of the culture and familiarity with the internet usage habits of their users.

Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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Operation Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia