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Senior Officer, Ticketing Operations

Malaysia AirlinesKuala Lumpur, Kuala Lumpur, Malaysia

29 days ago

Job description

Reports To

Executive, Ticketing Operations

Role Purpose

To handle reservations and ticketing functionalities by offering suitable solutions and product information to all walk- in customers with the utmost courtesy, ensuring that sales targets are achieved and procedures are consistently followed.

Key Accountability

Responsible of handling First Class, Business Class, Economy Class, Enrich Platinum, Enrich Gold, Enrich Silver and Enrich Blue Walk in passengers as per set standard.
To manage Reservations & Ticketing, up-sell relevant products whilst maintaining customer satisfaction.
To ensure customer issues are resolved by securing the relevant information and finding a suitable resolution.
Ensure all daily sales collections and credit card sales are submitted before leaving the office for the day.
To assist superior and provide support with respect to delegated tasks / assignments.
To deliver Genuine Malaysian Hospitality.
To carry out any other task as assigned by Immediate Superior or to attend any meetings and / or assignments
Taking on any tasks that may be assigned on an adhoc basis by superiors.
Willing to be on a rotation basis within the CTO offices for staff based in CTO and within ATO offices for staff based at the KLIA Airport.

Qualifications & Working Experience

Degree in Communication, Management or any related field and / or;

Professional Certificate in any related field and / or;

Diploma in Communication, Management, Administration or Any related field or;

High school certificate (SPM / STPM).

Areas of Experience

Airline, Travel agent or customer service field is an advantage.

Personality Traits

Good communication skills, both oral and written in English & Bahasa Malaysia.

Must be able to work with minimal supervision, committed and have a strong sense of responsibility.

Courteous and pleasant personality, positive attitude, team player.

Excellent manners with required tact and diplomacy to handle customers professionally.

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Operation Officer • Kuala Lumpur, Kuala Lumpur, Malaysia