HR Service Delivery Specialist

Valued Team member : We are glad you are exploring new opportunities within Zimmer Biomet!

Pursue Operating Excellence

Support and execute end-to-end employee lifecycle master data administration and transactional related topics, including employee inquiries for APAC markets (Japan, Australia, New Zealand &etc).

Provide guidance and support to empower employees to self-serve in various system processes within SuccessFactors

Analyze to identify customer's requirements and frequently asked questions followed by developing reference materials or knowledge articles to support Manager Self-Service and Employee Self-Service options

Create process documentations and work instructions to support and facilitate HR Service Delivery's operations in accordance to the standard outlined in HR Service Delivery Document and Knowlege Governance Framework

Ensure timely updates and reviews on HR Service Delivery process documentations and work instructions as outlined in operations framework. This includes changes related to employment policies, practices and local employment legislation with regards to end-to-end employee administrative processes

Ensure data transactions, document retention and filing are in accordance to the requirements of policies, internal audit and local legislative requirements

Perform regular review and check on data to ensure accuracy and data integrity

Analyze data and trends to identify potential system and process risk and to explore mitigation alternatives, i.e : conducting Root Cause Analysis activity to identify improvement opportunities

Support to troubleshoot operations escalations, system testing, HR operations related projects, internal & external audit activities & etc

Co-facilitate team's daily stand-up meeting to discuss priorities, problem-solve and sharing learnings and improvement opportunities and ensure completion of assigned daily priorities

Close partnership and connection with HR Community and Business Leaders in providing HR supports and to seek feedback for improvement action plans

Conduct trainings related to specific processes and / or system functionalities for our team members, HR Community and internal stakeholders

What Makes You Stand Out

Ability to demonstrate awareness of cultural differences and working attitude required

Keeping abreast of APAC countries local laws and regulations

Having the first time right mindset and an excellent organizational, coaching and administrative skills with a keen eye for detail and accuracy

Action oriented and an change agent

Demonstrable problem solving & ability to handle challenging issues in a dynamic environment.

Strong working knowledge of HR information systems, statistical analysis and problem solving

Organized; able to handle complexity and multiple priorities.

Manages time effectively and focuses on high priority opportunities

Awareness of data privacy, sensitive and confidential and data protection

Multi-lingual capabilities preferred : English, Mandarin, Japanese (preferred)

Your Background

• Minimum 5 years of Shared Services experience and good understanding of employee lifecycle, HR policies, process, and HR systems.
• Good interpersonal skill and ability to communicate well both oral & written (English & Japanese) in a diverse work environment and additional Asian languages are added advantage.
• Hands-on experience of SuccessFactors and Human Capital Management (HCM) and knowledge of Microsoft Office with advance proficiency level in Microsoft Excel

EOE / M / F / Vet / Disability