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Implementation Consultant - DMS
keyloopholSelangor, 10, MY, XXXX30+ days ago
Job descriptionCan explain the link between their work, the business unit objective and Keyloop strategies Creates realistic plans to accomplish tasks and projects aligned with the business unit. Offers insights to leaders that is useful in executing the business unit strategy. Sets high standards of performance to deliver results. Demonstrated “One Keyloop” thinking. Considers the impact of their actions on functions and business units. Identifies product problem areas and working with managers to resolve the same Effectively balances many priorities to achieve business results Understands how Keyloop drives profitability in basic terms. Explains how their works impacts Keyloop’s financial goals. Considers the financial and organisational impact on projects before acting. Demonstrate flexible communication style based on settings (1-on-1, small / large groups, peers, external clients etc.) Demonstrates inclusiveness with all associates, regardless of cultural, geographic and language differences. Uses a variety of Keyloop channels to communicate. Supports professional and personal development of peers through knowledge sharing. Gives feedback effectively and in a timely manner Encourages internal and external talent to pursue opportunities in Keyloop Values the diverse talent, skills and perspectives of team members Is accountable for their own career development Collaborates as an effective team player within and across departments Establishes trust and confidence with colleagues Leverages formal and informal networks to accomplish objectives Provide input to improve processes and procedures to enhance the client experience. Demonstrates awareness of how their role impacts the customer experience Considers the client perspective to provide efficient and effective solutions Delivers on client commitments Stay informed on external factors and trends. Welcomes the insights and networks of new associates joining Keyloop Adjust work style to adapt to different cultures and expectations Seeks ideas from external sources to resolve Keyloop challenges Willing to take an unpopular stand to challenge the status quo Thoroughly considers options when making decisions Using logic and data to improve performance. Embraces changes and acts as a catalyst for change Ability to support all customers within their Primary Product across their markets Ability to drive own revenue backlog across within their Primary Product – i.e. Self-Serve Ability to drive utilisation across their Primary Product Revenue target achievement in line with plan Successful delivery of projects - on budget and time with quality Rework to be less than 4% Commercial and operational effectiveness - Billable and Productive utilisation 80% Demonstrable customer satisfaction, monitored via regular feedback Frequent and formalised business engagement and recommendations to drive greater adoption of Professional Services. Provide ideas that reduce time to install / drive efficiencies for PS Lead and drive operational excellence Time sheets updated weekly Software installation and setup onto customers systems. Keeping customers informed when installing software on their systems. Assisting consultants on customer’s sites with configuration issues. Ensure work is completed for each quoted requirement in the timescales required. Carry out such other duties reasonably falling within the scope of the position as may be required by the company. Above all to provide professional, courteous and personal service to our customers. Update internal systems as required to provide audit on progress of work and record time using timesheets in internal systems. Update documentation as required and support colleagues with Knowledge Transfer.
Purpose of the role
- Responsible for ensuring that Keyloop customers have software configured in a timely and professional manner in accordance with planned timelines with quality.
- To organise, install and configure software rollouts as required.
- To install and configure additional software as and when purchased by customers.
- To provide support for consultants on configuration issues.
- To keep Team Leader informed of any blockers and provide status on completed work
- To travel to customer site locally or internationally as required.
- Takes a customer first approach – Solves customers business problems by ensuring they receive the value out of the Product
- To train, advise and support customers where necessary
Role Responsibilities
Strategy & Planning (Standardization, efficiency and adaptability to evolving product)
Results Accountability (Focus on achieving objectives)
Financial Management (Understanding ok Keyloop’s financial levers to achieve business results)
People leadership
Communication
Building Talent (Build capacity for short & long term)
Relationship building
Market leadership (Leverage external factors to drive growth)
Client focus
Outside-in perspective
Bias for growth
Product
Key Performance Indicators
Skills / Knowledge & Experience
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
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Consultant • Selangor, 10, MY, XXXX
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