Position : Data / Business Analyst Executive
Salary Range : RM 4,000 – RM 6,500
Note : not to exclude any candidates solely based on salary expectations. If a candidate requests a higher package, we are open to reviewing their profile against current market benchmarks and may consider them for this or future roles.
Working Hours : 9 : 00 AM – 6 : 00 PM
Experience : Minimum 3 years in a BPO environment
Join Date : Immediate – by 26 May 2025
Assessment : Yes (Details will be shared after the interview session)
Key Responsibilities :
- Develop reports and dashboards based on historical and forecasted data.
 - Extract data from primary and secondary sources using automated tools.
 - Clean and correct data, addressing errors and inconsistencies.
 - Maintain and reorganize databases and systems to ensure readability and efficiency.
 - Analyze and assess data quality and interpret its meaning.
 - Review reports and performance indicators to identify and resolve code issues.
 - Use statistical tools to analyze complex data sets and extract trends and patterns.
 - Assign numerical values to critical business functions for performance assessment over time.
 - Analyze local and global trends affecting the organization and industry.
 - Prepare trend and forecast reports for management and stakeholders.
 - Collaborate with department heads to identify improvement areas and recommend system modifications.
 - Support data governance strategies and process improvement initiatives.
 - Deliver final analysis reports to stakeholders to support data-driven decision-making.
 - Perform additional duties as assigned.
 
Job Requirements :
Minimum 3 years of experience in reporting, data analysis, data science, or related fields.Strong proficiency in Business English, both written and verbal.Excellent analytical and mathematical skills with experience working on unstructured data sets.Familiarity with contact center operations and KPIs.Advanced skills in SQL, Python, and Power BI.Experience building and managing forecasting models.Strong time management and deadline-oriented mindset.Proficient in Microsoft Excel (including formulas, VBA / Macros) and PowerPoint.Knowledge of data structures, metadata, dependencies, and data transformation processes.#J-18808-Ljbffr