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Restaurant Supervisor

Mandarin OrientalKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Overview

Join to apply for the Restaurant Supervisor role at Mandarin Oriental . Mandarin Oriental, Kuala Lumpur is looking for a Restaurant Supervisor to join our Food & Beverage team.

Based at the Mandarin Oriental, Kuala Lumpur / within the Food & Beverage Department in Kuala Lumpur, the Restaurant Supervisor is responsible to deliver a high-quality experience to our guests and motivate our colleagues to ensure excellent customer service. The Restaurant Supervisor reports to the Restaurant Manager.

Responsibilities

Ensure that all menus, and drinks lists given to guests are in perfect condition
Conduct training for colleagues as well as implement regular training programmes
Recommend colleagues movements and promotions to the Restaurant Manager
Attend to guest requests and complaints, efficiently and courteously
Ensure that the standards of Food and Beverage service are maintained
Monitor and supervise small VIP functions not handled by the Banquet Department
Ensure that all colleagues are familiar with the contents of all menus, and the composition of each item
To check reservation at the beginning of each service and ensure station is set up completely and on time according to the reservation

We Expect From You

Knowledgeable about customer service and guest contact skills

Knowledgeable about handling guest / colleague complaints and dealing with guests

Attentive and able to anticipate what guests need

Able to work under minimal supervision

Our Commitment to You

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

EPF (Employees Provident Fund) contributions (higher than the norm)

SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

Public holiday entitlement based on Malaysian calendar

Exceptional rest area & colleagues engagement activities.

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Supervisor Supervisor • Kuala Lumpur, Kuala Lumpur, Malaysia