Technical Support -Japanese Speaker (Fresh Grad 2024)
DXC TechnologyPetaling Jaya, Selangor, Malaysia30+ days ago
Job descriptionDiploma or bachelor’s degree 0-2 years’ experience in relevant technologies and customer environments Relevant industry qualification where applicable Excellent verbal and written communication skills - JAPANESE Experience in troubleshooting in a technical environment Excellent analytical and problem-solving skills Software and hardware knowledge of computing, storage and peripheral devices Understanding of case management databases and tools Superior customer service skills Phone and remote support experience. E-support experience and knowledge Willing to work in shifting schedule Willing to work in Petaling Jaya Extensive resources to support your onboarding and continual development including DXC University DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition Rewards for referring friends and family to work at DXC Flexible leave options, including purchased leave Volunteer days and well-being support through our Employee Assistance Program
Technical Support -Japanese Speaker (Fresh Grad 2024)
DXC Technology is seeking a Technical Support -Japanese Speaker (Fresh Grad 2024) role at DXC Technology .
Responsibilities
- Successfully resolve technical issues (hardware and software) from incoming internal or external business and end-user contacts and proactive notification systems
- Respond to service, product, technical, and customer-relations questions on features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
- Evaluate unique or complex installations or configurations and make recommendations for resolution
- Articulate clearly in writing and verbally
- Engages team members for support as required to ensure internal or external business and end users / clients SLA demands are met
Education And Experience Required
Knowledge And Skills
Our culture and benefits
How to apply : press the "Apply Now" button to submit your resume. We aim for a fair and enjoyable hiring process with online interviews and onboarding.
Equal Opportunity Employer : DXC is proud to be an equal opportunity employer and welcomes submissions from people of all backgrounds. We celebrate diversity and are committed to an inclusive culture that helps our people grow.
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Technical Support Japanese Speaker • Petaling Jaya, Selangor, Malaysia