Customer Support Specialist (Mandarin & Malay Speaking)

About Us

LittleLives is a fast-growing EdTech SaaS platform, supporting thousands of preschools across Singapore, Malaysia, Vietnam, and Indonesia. With over $3M in annual recurring revenue, we are on a mission to redefine how early childhood education is managed across the region.

Your Mission

Be the voice of LittleLives for our Chinese and Malay-speaking users. You will ensure a smooth, timely, and helpful customer experience across our platforms and services.

What You’ll Do

Provide responsive, empathetic, and clear support to users via live chat, email, and calls

Handle inquiries and issues related to our platform, working closely with internal teams to resolve them

Maintain accurate records of customer interactions and feedback

Assist in creating and improving support documentation (FAQs, guides, help articles) in Chinese and Malay

Support onboarding of new users with product walkthroughs and training

Collaborate with product and technical teams to report issues and suggest improvements

Help ensure service level targets are met (e.g. response time, resolution time, satisfaction ratings)

What We’re Looking For

2+ years of experience in customer support, preferably in SaaS, tech, or education

Proficiency in Chinese and Malay (spoken and written) is a must

Strong communication skills and a customer-first mindset

Familiarity with helpdesk tools (e.g., Zendesk, Intercom, Freshdesk) is a plus

Comfortable working remotely and across time zones

Strong organizational and problem-solving skills

Able to work independently and as part of a diverse, multicultural team

Why Join Us

Meaningful work supporting educators and children across Asia

Dynamic, fast-paced startup culture with room for growth

Remote-friendly, flexible work environment

Competitive salary with performance-based bonuses

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