Customer Care Advisor - German Speaking

Overview

bp Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

This is a shift-based role.

Job Responsibilities

• Provide excellent customer service through timely, accurate, and polite responses to customer inquiries via email or phone
• Identify areas where business processes can be improved and implement solutions to enhance efficiency and effectiveness
• Collaborate with other members of the team to ensure consistency and accuracy across all communications and processes
• Maintain expertise on products and services offered by BP to provide accurate information to customers
• Keep up to date with changes to policies, procedures, and systems to provide accurate information to customers
• Manage difficult customer situations professionally and efficiently, seeking assistance when necessary
• Complete any additional tasks as assigned by management

Job Qualifications

Environment and Benefits

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

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