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Front End Implementation

TDCX MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia

17 hours ago

Job description

Team : Professional Services – Implementation Service Desk (ISD)

Role Overview, As a User Onboarding within the ISD team, you'll guide customers through their onboarding journey

Key Responsibilities

Proactively engage and guide users through the onboarding process
Unblock and enable users by facilitating internal processes and managing owned tasks on their behalf
Monitor the pipeline for upcoming projects and manage a portfolio of users to be onboarded
Lead and coordinate automated activities, ISD Onboarding Agents, and other E-Payments experts to deliver onboarding activities and address user questions
Drive continuous improvement of the service and own a program workstream (e.g., user communication, process improvement, data intelligence)
Measure and report the progress status and completion of user onboarding

We're looking for enthusiastic and resilient individuals committed to going above and beyond for our customers.

Job Requirements :

Candidate must possess at least a Diploma, bachelor's degree in any field

At have at least 1 year of relevant IT experience for SPM and Diploma.

Excellent communication skills in both English and Chinese languages

Ability to quickly learn customer service software applications and customer process implementations (standard templates / processes)

Ability to advise customers on web maintenance and have associated knowledge in HTML, CSS, PHP, Javascript and API.

Ability to consult or educate customers effectively on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)

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Implementation • Kuala Lumpur, Kuala Lumpur, Malaysia

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