Hotel Front Office Supervisor

Overview

We are looking for a dynamic and customer-focused

Front Office Supervisor

to lead and oversee the daily operations of our front desk. The ideal candidate will ensure exceptional guest service, manage the front office team effectively, and create a welcoming environment for guests and staff alike. Responsibilities

Supervise and support the front office team to ensure smooth operations and outstanding guest service. Handle guest inquiries, complaints, and special requests professionally and promptly. Assist in training, mentoring, and evaluating front desk staff to maintain high service standards. Manage daily tasks, including check-ins, check-outs, and room assignments. Monitor and maintain the front desk\'s appearance, ensuring it is tidy and organized. Coordinate with other departments (e.g., housekeeping) to ensure seamless service. Handle cash, billing, and accounting tasks accurately, following company policies. Monitor guest feedback and work on continuous improvement initiatives. Qualifications

Leadership Skills : Ability to motivate and lead a team effectively. Customer-Centric : Passion for delivering exceptional guest experiences. Problem-Solver : Quick thinking and the ability to resolve issues efficiently. Professionalism : A friendly demeanor and ability to remain calm under pressure. Flexibility with Overtime (OT) : Willing to support the team during busy periods. Ownership and Great Attitude : Takes initiative and fosters a positive work culture. Responsible and courteous Friendly Willing to learn Requirements

Strong knowledge of hotel management software is an advantage. Excellent communication and interpersonal skills. Ability to multitask and prioritize responsibilities in a fast-paced environment. Availability to work shifts, weekends, and public holidays. A diploma or degree in hospitality management or a related field is a plus. Able to travel / Own Transport Benefits

Staff allowance Medical Attractive bonus KWSP, SOCSO Career Development Accommodation (Based on availability) More opportunity How to apply

Interested candidates are encouraged to send their resumes to or whatsapp (by text only) us at (Miss Wany)

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