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Online Sales Executive ( Mandarin Speaker )

Online Sales Executive ( Mandarin Speaker )

Bykare Sdn BhdSri Petaling, Kuala Lumpur, Malaysia
23 days ago
Job description

Requirements

  • Diploma or Degree in Business, Marketing, Communications, or related fields.
  • 1-2 years of experience in online sales, customer service, or e-commerce operations.
  • Language required : English & Bahasa Malaysia
  • Proficiency in Shopee, Lazada, TikTok Shop, WhatsApp Business, and CRM software.
  • Strong communication and problem-solving skills.
  • Ability to multitask, stay organized, and respond quickly to customer enquiries.
  • Customer-oriented mindset with a positive attitude.
  • Prefer Mandarin Speaker

Responsibilities

Online Sales & Customer Enquiries :

  • Handle incoming enquiries from Shopee, Lazada, TikTok Shop, WhatsApp, and social media channels.
  • Provide professional and prompt responses to customer queries, ensuring high satisfaction.
  • Assist customers with product recommendations, order processing, and after-sales support.
  • Follow up on potential leads to convert enquiries into sales.

    • Customer Relationship Management (CRM) :

    Build and maintain strong relationships with new and existing customers.Manage and update customer databases, ensuring accurate records of interactions.Send personalized follow-ups, promotions, and retention campaigns to increase customer loyalty.Gather feedback from customers and provide insights to improve service quality.

    Sales Performance & Reporting :

    Track and analyze enquiry conversion rates, response times, and customer engagement.Work closely with the marketing team to improve sales strategies and optimize online customer interactions.Provide regular reports on customer trends, sales performance, and common inquiries.

    Benefits

  • Casual Wear Everyday : No strict dress codes – wear what makes you comfortable while staying professional.
  • Annual Leave & Medical Leave : Enjoy paid time off to rest, recharge, or recover when unwell.
  • Performance-Based Bonus : Additional incentives based on personal and team achievements.

    • Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • Performance Bonus
  • EPF / SOCSO / PCB

    • Skills

    Digital Marketing Communication Skills E-commerce Platforms Customer Relationship Management (CRM) Sales Strategy

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    Sales Executive Mandarin Speaker • Sri Petaling, Kuala Lumpur, Malaysia