Customer Service Advisor

Key Responsibilities : -Respond promptly and professionally to incoming calls, emails, and live chat messages. -Resolve customer complaints and issues with empathy, efficiency, and professionalism. -Maintain thorough knowledge of products, services, policies, and procedures. -Document customer interactions, transactions, and feedback in the CRM system. Benefits : -Annual bonus  -Performance bonus -Attendance allowance How to Apply : Send your resume, cover letter, and portfolio (if applicable) to andrew@wetop.asia. Note : Only shortlisted candidates will be contacted. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-wpp-success-sdn-bhd-job-customer-service-advisor]

Qualifications : -SPM, Diploma or equivalent; have gaming industry will be an added advantage -Excellent communication and interpersonal skills in English and Mandarin. -Willingness to work flexible shifts including weekends or holidays, if required.