Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Wilhelmsen Ship Management is one of the world’s largest third-party ship managers originated from Oslo, Norway with over 20,000 employees including our seafarers with a portfolio of more than 450 vessels and counting. Our employees are working with a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail.
We offer a culture and vibrant work environment of strong leadership, collaborative, career development, work-life balance and a job that is both challenging and stimulating. All team members are empowered with the freedom to influence each other as long it complies with our Company’s values and vision.
Purpose
- This role is part of the Digitalization Team to support Wilhelmsen Ship Management’s digital transformation of crewing activities.
- This position is mainly responsible for implementing new modules of the CMS
Main responsibilities
Supporting the rollout and implementation of the COMPAS application across vessels and shore, ensuring alignment with operational standards, established workflows, and business requirements.Gather feedback and provide input into the maintenance of user support resources, including knowledge articles, quick reference guides, FAQs, and other knowledge management tools, to enable self-service and effective daily operations.Deliver user coaching and practical guidance to promote consistent and efficient application use.Gather user feedback, monitor process effectiveness and recommend opportunities for continuous improvement.Identify, investigate and resolve issues related to the deployment of new processes to minimize disruption and ensure a smooth transition.Qualifications
Mandatory requirements
A minimum of Diploma or higher in any maritime background with at least 2 years of experience in maritime or closely related fields or with 4 to 5 years hands on experience in Maritime crewing and / or crewing processes, including exposure to business applicationsKnowledge of crewing operations, maritime business processes, or HR processes is highly desirable.A service-oriented, efficient, and structured approach with a proactive mindset.Problem solving and critical thinking – Thinking logically and creatively.Strong interpersonal and intercultural skills with the ability to collaborate across all levels of the organization.Excellent communication skills, with proficiency in English (both written and spoken).Experience in developing and conducting end-user training is an advantage.