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User Experience Writer

User Experience Writer

ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia
15 hours ago
Job description

Direct message the job poster from Concentrix

Overview

Talent Acquisition- South east Asia Region

UX Writer role focusing on crafting and maintaining a consistent, persuasive voice and tone for all e-commerce touchpoints, including product pages, checkout flows, UI elements, notifications, error messages, and seller centres.

Responsibilities

  • Craft and maintain a consistent and persuasive voice and tone for all e-commerce touchpoints.
  • Collaborate with cross-functional teams (UX designers, product managers, marketing specialists, developers) to integrate compelling copy within the user experience.
  • Develop and implement content guidelines and style guides for a unified content experience across the e-commerce app and platforms.
  • Create clear, concise microcopy for buttons, forms, tooltips, and other interactive elements, providing users with clear directions and assistance.
  • Gather feedback to iteratively improve the effectiveness of written content.
  • Stay updated with industry best practices and emerging technologies to drive innovation in UX writing.
  • Ensure all content adheres to brand guidelines, legal requirements, and regulatory standards.

Requirements

  • UX writing / Content design for digital channels or products (app or web) for "2C" industries; e-commerce experience is a plus.
  • More than 2 years of professional experience in UX writing , content design , or copywriting ; understanding differences between these disciplines is a plus.
  • Familiar with user-centred design and accessibility for digital products (app or web).
  • Proficient with industry-standard design tools like Figma or similar internal tools.
  • Aware of and able to apply the latest UX, digital marketing, and content trends.
  • Fluent in English; Mandarin is a must (reading, writing & understanding).
  • Bachelor's degree in communications, English, Marketing, or a related field.

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Writing / Editing
  • Other
  • Design

    • Industries

  • Outsourcing and Offshoring Consulting
  • Writing and Editing
  • Graphic Design

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