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Lead Analyst, DevOps Tools
AIA Digital+Kuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionBachelor’s Degree in Information Technology / Computer Science or equivalent discipline 2-3 years of experience in application or product support for a large organization Hands-on experience with Adobe Creative Cloud and / or any of the Atlassian product / GitHub Enterprise Cloud is preferred Basic understanding of DevOps concepts and experience with tools such as GitHub, Docker, Git, CI / CD is preferred Analytical and troubleshooting skills with ability to investigate issues and draw actionable conclusions Understanding and practical experience in the processes and functions within ITIL Service Operations Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders Comfortable engaging in difficult conversations and navigating unfamiliar topics under pressure, always prioritizing the organization’s best interests Demonstrated collaboration skills, with ability to work well as a team Strong organizational skills with the ability to plan, manage and track tasks to meet goals and deadlines Inquisitive, adaptable and eager to learn new tools and technologies Disciplined and structured approach to work, thriving in a fast-paced and dynamic environment Seniority level : Associate Employment type : Full-time Job function : Information Technology Industries : Banking, IT Services and IT Consulting, and Insurance
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The role is to support, govern and maintain the standards, administration and operation excellence of AIA’s Enterprise Productivity Platforms. This role ensures consistent platform performance, user enablement, and alignment with organizational policies and strategic goals through effective life cycle management, compliance oversights and continuous improvement initiatives.
Roles and Responsibilities
- Maintain the end-to-end process and procedures for subscription creation and user management across key enterprise productivity tools, including Adobe Creative Cloud, Atlassian suite (Jira, Confluence), GitHub, Miro, and Docker Desktop. This includes ensuring standardized onboarding / offboarding workflows, access governance, and alignment with organizational policies and compliance requirements.
- Monitor and enforce compliance with the product versions lifecycle across Enterprise Productivity Platforms. Coordinate version upgrades and rollouts in collaboration with key stakeholders to ensure minimal disruption and alignment with business needs.
- Implement continuous improvements to address security risks and ensure compliance with internal and external standards.
- Track and manage license procurement and renewals by engaging with respective subscription owners. Ensure timely execution of budgeting and forecasting exercises with business units, aligned with the organizational budget cycle or ad-hoc requirement.
- Drive incident, problem, and change management activities that impact enterprise productivity services at the organization level. Actively participate in ITIL processes including Incident Management and Change Advisory Board (CAB), Release Management.
- Orchestrate collaboration with key vendors to ensure service quality, compliance and strategic alignment as well as with internal teams and stakeholders to support platform operations and improvements.
Qualifications
Employment details
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Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia