PBTB | Head of Claims

Head of Claims – Prudential BSN Takaful Berhad

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Key Responsibilities

Claims Operations

• Oversee the processing of medical and life insurance claims for individual policies and employee group benefits.
• Ensure productivity, timely and accurate processing of pay and file claims and cashless guarantee letter admissions.
• Develop and implement claims management strategies to improve efficiency and customer satisfaction.
• Develop and maintain staff rosters ensuring optimal coverage and compliance with labor laws.
• Conduct fraud investigations in a timely and thorough manner.

Team Leadership

Operational Excellence

Customer Services

Stakeholder Management

Reporting & Analysis

Qualifications & Experience

Equal Opportunity Employment

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part‑time / fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Seniority level

Employment type

Job function

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