Workplace Experience Coordinator / Customer Service_Shift Hours (Kuala Lumpur)

Workplace Experience Coordinator / Customer Service (Shift Hours) – Kuala Lumpur

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

Job ID : Posted : 15-Oct-2025

Service line : GWS Segment

Role type : Full-time

Areas of Interest : Facilities Management

Location : Kuala Lumpur – Wilayah Persekutuan Kuala Lumpur – Malaysia

About the Role

As a CBRE Workplace Experience Coordinator, you will be responsible for delivering a world‑class customer service experience to employees and guests of a designated building. This role is part of the Workplace Experience function and focuses on providing exceptional service to clients and visitors of the building.

What You’ll Do

• Serve as the first point of contact for all those entering the facility, greeting them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Answer the telephone in a professional manner and create presentations for varied sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requester.
• Manage janitorial or maintenance work orders as needed and coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiry or complaints from employees, guests, and co‑workers. Provide solutions in a professional, customer‑service‑driven manner.
• Organize and manage on‑site events, including securing event space, set‑up and tear‑down of the room, and delivery of supplies.
• Follow property‑specific security and emergency procedures, notifying appropriate parties to ensure safety.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed or complicated information within the team, following specific directions given by the manager.
• Impact through clearly defined duties, using existing procedures to solve straightforward problems while exercising limited discretion.

What You’ll Need

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on respect, integrity, service, and excellence, and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

If the above interests you, we would love to hear from you!

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