Senior Manager, Training

To oversee and facilitate the training programs for sales and aftersales staff within the network. This role exists to ensure that PROTON Edar network are equipped with the necessary knowledge and skills to effectively engage with customers, sell automotive products, and provide high-quality aftersales services. By developing a skilled and knowledgeable workforce, the Training Head of Department contributes to the division's overall success by enhancing customer satisfaction, increasing sales, and fostering long-term customer relationships.

Reviews existing training programs, suggests enhancements and modifications to improve engagement, learning, and retention and / or to meet the changing needs of Sales and After Sales Division and optimize the budget utilization

Internal Business Process – Alignment to Group Policies, System & Processes

• Training and development for staff (Trainers competency)
• Performance monitoring reporting and identify areas of Improvement
• Resource allocation and workflow management
• Communication and coordination with other division and agencies to ensure information flows efficiently
• Process design improvement (Analyse, identify bottleneck, implement solutions)

Customer – Customer Centric & Excellent Services

Financial

Requirements