Technical Helpdesk Agent - MandarinGokardz • Shah Alam, Selangor, Malaysia
Technical Helpdesk Agent - Mandarin
Gokardz • Shah Alam, Selangor, Malaysia
30+ days ago
Job descriptionProvide clear and concise technical explanationsto customersin a professional and Escalate complex issuesto higher-levelsupport teams asrequired Document all customer interactions accurately and completely in the CRM system Maintain a high level of customersatisfaction and strive to exceed customer Stay updated on the latest technologies, products, equipment, tools and services Adhere to all company policies and procedures Working Hours & Shifts : The role is on a rotational shift basis. Working days : Monday to Sunday Working hours : Between 10 : 00 AM – 10 : 00 PM (8 working hours + 1-hour break), based on a rotational schedule. Work Arrangement : This is a work-from-office position only. Language Requirements : While there is no formal Mandarin test, candidates must be able to read, write, and speak Mandarin . EFSET English test results are required. EFSET Test Timing : Candidates may take the EFSET test before or after passing the interview session with the operations team. Joining Timeline : The client is looking for candidates to join as soon as possible—even the next day after the interview session, as the role is very urgent. Employment Type & Benefits : This is a permanent position. Includes KPI allowance, medical benefits, and annual leave. The allowance details were shared in the previous email.
Full Job Description
We are seeking highly motivated and technically inclined individuals to join our dynamic
team as Fibre Broadband Technical Helpdesk Agents. In thisrole, you will be the first point of
contact for customers experiencing technical difficulties with their fibre broadband services.
You will be responsible for diagnosing and resolving customers broadband issues effectively
and efficiently, ensuring a high level of customer satisfaction.
Key Responsibilities :
- Receive and handle inbound callsregarding fibre broadband technical issues
- Diagnose and troubleshoot a wide range of 10G PON technical problems, such as
installation, Internet connectivity,slow speeds, ONT / router issues, Wi-Fi connectivity,
and voice problems remotely
friendly manner, ensuring timely resolution of issues
expectations
offered by client and fibre broadband technologies
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Technical Mandarin • Shah Alam, Selangor, Malaysia
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