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logistic executive (requirements for Mandarin)

XH Supply Chain Management (Hong Kong) LimitedKuala Selangor, Kuala Selangor, Malaysia

21 hours ago

Job description

Logistic Executive (Requirements for Mandarin)

Handle daily customer inquiries and complaint resolution, respond promptly and follow up on progress; collect customer needs and feedback to drive the optimization of service processes; maintain customer relationships and improve customer satisfaction.

Key Responsibilities :

Document Management : review, entry and filing of core cold chain documents to ensure information consistency with actual business situations.
Order Management : track the entire order process from placement to receipt, synchronize key nodes such as warehouse stock preparation and vehicle scheduling.
System Operation Support : operate the logistics management system to complete order entry, status update and temperature-humidity data synchronization.
Coordination and Execution : assist in supervising the daily service performance of third-party logistics suppliers, conduct statistical analysis on logistics operation data and provide feedback on optimization suggestions.

Requirements :

College degree or above; 1-2 years of working experience in logistics, customer service or related fields, with cold chain industry background preferred.

Familiar with types of core cold chain documents and compliance requirements; proficient in using office software such as Excel and Word as well as logistics management systems.

Strong service awareness and attention to detail verification; efficient cross-departmental communication skills and ability to promote rapid problem-solving.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to providing a fair and inclusive work environment.

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Logistic Executive • Kuala Selangor, Kuala Selangor, Malaysia