Customer Service Representative

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

Summary : Customer Service Representative

The position of Customer Service Representative is to handle the entire process of moving an import shipment from booking at origin to release at destination.

Duties and Responsibilities :

• Send shipping request to over-sea agent to execute booking for OIA freehand orders.
• Follow up with oversea agent to be updated shipment progress until its delivery to origin port as scheduled and update consignee accordingly.
• Receive pre-alert and cross check shipping document, request amendment for any dispute.
• Declare entry-manifest on-time before shipment arriving HCM Port.
• Receive and issue arrival notice / delivery order to consignee against collection of authorized documents.
• Update POD to over-sea agent.
• Cross check debit statement from related service providers, submit payment request to Accounting and follow up payment to be made on-time, create statement and debit note to send to related oversea offices / customer.
• Obtain freight charges / schedules when needed.
• Ensure daily operation is performed efficiently in accordance with the established SOP of each appropriate program.
• Be active to timely solve any problem, report to superior to find out proper solution if necessary.
• Being the linking bridge for information transacted correctly between shipper / oversea agent & consignee.
• Operate in mind to provide the best service with cost effectiveness and optimal performance, and a pleasant & helpful working attitude with all related parties.
• Update internal data system, shipping schedule, make daily / weekly reports to direct manager or other related teams.
• Perform other extra jobs assigned by direct superiors.

Required Skills and Abilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education and Experience :

Physical Requirements :

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.