Service Sales Coordinator – Technical Services

Job Description Summary

The Service Sales Coordinator (Technical Services) plays a key supporting role in service sales operations for ANZ / NZ. This position is responsible for coordinating service contract renewals, managing end-to-end order processing, and ensuring accurate documentation and data integrity across systems such as SAP, ServiceMax, and SFDC ACE.

Acting as a key liaison between customers, country sales teams, and internal stakeholders, the Service Sales Coordinator ensures smooth operational execution, timely invoices, and high-quality customer support. This role also contributes to sales funnel management, revenue reconciliation, and data clean-up initiatives to maintain the accuracy of installed base and warranty records.

Success in this role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities independently. The coordinator must be a proactive team player with excellent communication skills and a customer-centric mindset.

Job Description

Be part of something bigger

BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us

Key Responsibilities

Sales Operations & Contract / Order Processing

• Coordinate and track service contract renewals for ANZ / NZ accounts.
• Prepare Sales Level Agreements (SLAs) and send service contract materials to customers (including offer letters, terms and conditions, and quotations) to drive timely renewals and conversions of service contracts.
• Review and coordinate customer purchase orders, discounting, billing plans, and pricing agreements with the country sales team to ensure accuracy and compliance.

Manage end-to-end order processing activities, including :

Instrument purchase orders and warranty set up in SAP-CRM

Customer Support & Communication

Serve as a key point of contact for customer inquiries related to orders, deliveries, and after-sales support.

Collaborate with internal teams to ensure alignment and support smooth operational execution.

Assist service sales with funnel management and updating sales opportunities in ServiceMax

Coordinate with Logistics & Sales Team on delivery and operational matters

Actively participate in team calls to facilitate communication and resolve issues with internal stakeholders.

Data Accuracy & Documentation Organization

Requirements

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Click on apply if this sounds like you

Becton, Dickinson and Company is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Required Skills

Optional Skills

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

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