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Customer Service Executive

Customer Service Executive

Ean Label Industry Sdn Bhdkepong, Selangor, Malaysia
8 days ago
Job description

Requirements

To succeed in this role, we will need you to have :

  • Language(s) required : Mandarin, English and Bahasa Malaysia.
  • Must possess at least Diploma or equivalent.
  • Required skills :  Phone Skills, Listening, Analyzing Information, Product Knowledge, Customer service
  • Keen learner with good attitude, independent, responsible, self motivate and able to work independently.
  • Ability to multitasking, priotize workload and delegate task.
  • Candidates from label printing industry will be an advantage.
  • Able to work with other department.
  • Willing to work in Kepong (nearby Sri Damansara).
  • Full time position is available.
  • Fresh graduates are encouraged to apply.

Responsibilities

  • Responding to customer inquiries and providing information about products, services, and company policies. This includes answering phone calls, emails, and live chats promptly and professionally.
  • Assisting customers with resolving problems, complaints, or conflicts they may have.
  • Maintaining a thorough understanding of the company's products and services.
  • Staying up-to-date with product updates, features, pricing, and promotions to effectively address customer queries and concerns.
  • Assisting customers with placing orders, processing payments, and ensuring accurate and timely order fulfillment.
  • Establishing rapport with customers and creating a positive customer experience. Listening actively to customer needs, demonstrating empathy, and offering personalized solutions to enhance customer satisfaction and loyalty.
  • Keeping up-to-date with industry trends, product knowledge, and customer service best practices.
  • Other ad hoc administrative tasks assigned by superior.

    • Benefits

  • Attractive Incentive Rewards.
  • Opportunities for growth and advancement.
  • Young and diverse working culture! Work alongside fun, encouraging and supportive colleagues from a diverse range of backgrounds.
  • Provide Gym facilities.
  • Annual Performance Bonus

    • Skills

    Phone Skills Listening Analyzing Information Product Knowledge Customer service

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    Customer Service Executive • kepong, Selangor, Malaysia