Tele-collection Executive

This role involves contacting overdue customers to remind them of repayment obligations, negotiating repayment terms, ensuring compliance with credit and collection policies, and maintaining updated customer information to support collection efforts.

Responsibilities :

• Customer Reminders and Negotiations : Reach out to overdue customers to remind them of their repayment obligations, ensuring that all collection actions align with company guidelines, credit policies, and procedures.
• Adhere to Credit Policies : Ensure strict compliance with credit policies, collection guidelines, and security protocols during all customer interactions.
• Repayment Negotiations : Engage with customers to negotiate repayment plans, aiming for timely settlements while maintaining strong professional relationships.
• Update Customer Information : Proactively gather and verify the latest customer contact details, updating the system to facilitate ongoing collection efforts.
• Maintain Positive Relationships : Approach all interactions with a positive attitude, demonstrating excellent communication skills and professionalism.
• Probe customers' latest contact details and update in system to increase collection efforts.

Requirements :

Job Types : Full-time, Permanent

Pay : From RM2,600.00 per month

Benefits :

Application Question(s) :

Education :

Work Location : In person