Communications Associate

Background

As a key component of the strategic direction of the UNDP Bureau for Management Services (BMS), and with an emphasis on cost-effective operations and a client-oriented approach, the Global Shared Services Centre (GSSC) combines resources from its main centres in Copenhagen and Kuala Lumpur, and its regional service centres in Amman, Addis Ababa, Dakar, Istanbul, and Panama. It delivers high-quality services in areas such as Payroll, HR Administration, Recruitment, Accounts Receivable, Accounts Payable, Fixed Assets, General Client Inquiries, Reporting, and Quantum support to UNDP offices and external client entities worldwide. Through its functional service lines, the GSSC ensures high-quality and timely delivery of services to 170+ UNDP country offices, regional and central bureaus and more than 70 other UN clients.

The role of the GSSC Communications Unit is to adopt UNDP’s global communication strategy to a local context and the GSSC strategic priorities. Through the production of high-quality communication materials and innovative use of relevantly targeted communication channels (internal and external), the communications team works collaboratively to position GSSC as a leader in the shared services arena and promote visibility of GSSC service delivery results.

Under the guidance and direct supervision of the Communications Specialist, the Communications Associate supports the formulation and implementation of the communications and advocacy strategies tightly linked to the GSSC priorities, helps position the GSSC as a leader in ways that boost demand for various service lines and increase overall business opportunities. Under guidance, increases the standing and awareness of UNDP with partners, the media and the public. The Communications Associate promotes a client-oriented approach in UNDP.

The Communications Associate works in close collaboration with the GSSC Directorate, service delivery and other GSSC teams, staff of other UN Agencies, UNDP Communications staff in Regional and HQ units.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

Duties and Responsibilities

Support the implementation of internal and external communication and outreach strategies in the GSSC.

• Provide support for the GSSC communication needs assessments (. service offer, service delivery and corporate change initiatives).
• Provide support to GSSC service delivery teams in implementing the GSSC communication action plan.
• Gather information from different service lines to share with Communication Specialist and to archive for future use in communication activities.
• Maintain an information database and photo library that includes reviewing and identifying reference materials for retention.

Support the implementation of the GSSC publication strategy and plan.

Ensure application of corporate guidelines for any digital content included on GSSC website, intranet, social media and other channels.

Support GSSC communication campaign and advocacy initiatives to increase awareness of GSSC’s mandate, goals and results through dissemination of information.

Assist Communications Specialist in knowledge management and dissemination.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.

Competencies

Core Competencies

Achieve Results :

LEVEL 1 : Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively :

LEVEL 1 : Open to creative ideas / known risks, is pragmatic problem solver, makes improvements

Learn Continuously

LEVEL 1 : Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility

LEVEL 1 : Adapts to change, constructively handles ambiguity / uncertainty, is flexible

Act with Determination

LEVEL 1 : Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner

LEVEL 1 : Demonstrates compassion / understanding towards others, forms positive relationships

Enable Diversity and Inclusion

LEVEL 1 : Appreciate / respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical Competencies

Business Management

Customer Satisfaction / Client Management

Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and / or solutions to fulfil and understand the real customers' needs.

Provide inputs to the development of customer service strategy.

Look for ways to add value beyond clients' immediate requests.

Ability to anticipate client's upcoming needs and concerns.

Communication

Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience

Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Digital Awareness and Literacy

Ability to monitor new and emerging technologies, as well as understand their usage, potential, limitations, impact, and added value. Ability to rapidly and readily adopt and use new technologies in professional activities, and to empower others to use them as needed. Knowledge of the usage of digital technologies and emerging trends

Communications

Digital asset management

Ability to use digital asset management (DAM) systems to effectively store, share and organize digital assets such as images, videos and other media

Multimedia writing / editing

Ability to create and / or edit written content for multimedia

Social Media management

Ability to represent and promote the UNDP brand in virtual communities and networks

Writing and editing

Ability to create and / or edit written content in different UN languages.

Required Skills and Experience

Education :

Experience :

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Probation

For all new UNDP fixed term appointments (FTA), including for staff members being transferred or seconded to UNDP under the Inter-Organization Agreement concerning Transfer, Secondment or Loan of Staff, on an appointment of more than one year, continuation of the appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert

UNDP does not charge a fee at any stage of its recruitment process.