Online Sales Advisor (Customer Service)
HEBE BEAUTYPetaling Jaya, Selangor, Malaysia30+ days ago
Job descriptionLive Chat Support : Provide real-time assistance to customers via live chats on Shopee, Lazada, and TikTok Shop, answering inquiries related to products, orders, payment issues, and returns. Order Management : Assist customers with order tracking, cancellations, refunds, and shipping inquiries. Customer Engagement : Proactively engage with customers, offering personalized product recommendations based on their preferences and previous purchases. Product Knowledge : Maintain up-to-date knowledge of beauty products, current promotions, and stock availability to provide accurate and useful advice. Resolution of Issues : Handle customer complaints or concerns efficiently, escalating to supervisors when needed, and ensuring timely issue resolution. Performance Tracking : Maintain quick response times, high customer satisfaction, and ensure that all inquiries are resolved within the designated SLA. Team Collaboration : Work closely with team members and supervisors to ensure smooth customer service operations and share insights on common customer concerns or product feedback. Any tasks or projects as assigned by the superiors / Company.
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Customer Service • Petaling Jaya, Selangor, Malaysia