Quality Manager - PenangTeleperformance USA • Bayan Lepas, Penang, Malaysia
Quality Manager - Penang
Teleperformance USA • Bayan Lepas, Penang, Malaysia
30+ days ago
Job descriptionExperience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.) Proven track record of collaborating with cross-functional groups to produce results Demonstrated ability to perform well in a rapidly changing and extremely global team Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required a plus Excellent communication skills Strong critical thinking and exceptional problem-solving skills Proven track record of breaking down complex process and identifying key pain points in order to deliver business improvements at the regional or global level Passion for our mission of ensuring a world class support experience for our community Quality certification (e.g. Lean Six Sigma, TQM, etc.) a plus
Overview
Lead and manage a QA team - introduce and manage initiatives related to quality assurance audits, drive audit automation and efficiency, effective client and program level engagements, work with the operations leaders to drive ops quality improvement. Actively use Lean 6 Sigma in projects to completion and quantification of impact. Collaborate with Training using data analysis to identify areas of opportunities to introduce training or coaching to further improve quality in operations.
Responsibilities
- The Quality Manager will be responsible for setting and driving the Quality strategy within the programs in KL / PJ site and in accordance with the Teleperformance BEST QA standard. He will drive continuous improvement within the programs he supports.
Qualifications
#J-18808-Ljbffr
Create a job alert for this search
Manager Manager Penang • Bayan Lepas, Penang, Malaysia
Related jobs
%20SDN.%20BHD.)
%20SDN%20BHD)
%20Sdn%20Bhd)
The person is responsible for the overall manufacturing operations; resource utilization, product quality and etc.Assist to oversee the daily operations of the factory and to develop an effective n...Show more
Senior Manager- Purchasing
011 Plexus Manufacturing Sdn. Bhd. • Bayan Lepas, Penang, Malaysia
Senior Manager- Purchasing page is loaded.Apply locations Penang, Malaysia time type Full time posted on Posted 8 Days Ago job requisition id R.
Provides leadership and strategic direction to the Pu...Show more
Last updated: 30+ days ago • Promoted
Group Quality Assurance Section Head
ELITE MATERIAL (PENANG) SDN. BHD. • Simpang Ampat, Penang, Malaysia
Elite Material (Penang) Sdn Bhd (EMC), a leading copper‑clad laminate (CCL) manufacturer, became the world’s largest supplier of halogen‑free laminates in 2013.
By 2023, it ranked third globally in ...Show more
Last updated: 6 days ago • Promoted
Quality Analyst Supervisor - Penang
Teleperformance • Bayan Lepas, Penang, Malaysia
Job Summary : The Quality Assurance (QA) Supervisor will be responsible for managing QA staff, ensuring timely and effective implementation of all company policies and procedures, and maintaining a ...Show more
Last updated: 30+ days ago • Promoted
Principal Product Quality Staff Engineer
Motorola Solutions • PenangMalaysia, Penang, Malaysia
Motorola Solutions values your privacy • •.Principal Product Quality Staff Engineer page is loaded## Principal Product Quality Staff Engineerlocations : Penang, Malaysiatime type : Full timeposted ...Show more
Last updated: 30+ days ago • Promoted
Audit Manager (Penang)
ACCA Careers • PenangMalaysia, Penang, Malaysia
In today’s world, audit is no longer just about compliance.It is about cutting edge and risk based methodologies and knowing what is happening in the outside world.
Our Assurance practice helps add ...Show more
Last updated: 13 days ago • Promoted
Quality and Regulatory Affairs Manager
Haemonetics • Simpang Ampat, Penang, Malaysia
We are constantly looking to add to our core talent.If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is y...Show more
Last updated: 27 days ago • Promoted
Senior Engineer, Supplier Quality (Based in Malaysia, 1 year WFH contract)
PCI • Seberang Perai, Penang, Malaysia
Senior Engineer, Supplier Quality (Based in Malaysia, 1 year WFH contract).PCI Private Limited is looking for an experienced Senior Engineer, Supplier Quality to join our Quality Assurance departme...Show more
Last updated: 26 days ago • Promoted
Quality Manager
Plexus Corp. • George Town, Penang, Malaysia
Purpose Statement : The Mgr - Quality supports the strategic planning, development, execution and compliance of Plexus’ corporate Quality Management System (QMS) to all applicable quality regulation...Show more
Last updated: 30+ days ago • Promoted
Pricing Manager - Penang
Altera • George Town, Penang, Malaysia
Pricing Manager - Penang page is loaded## Pricing Manager - Penanglocations : Penang 15, Penang, Malaysiatime type : Full timeposted on : Posted Todayjob requisition id : R01404# • •Job Details : ...Show more
Last updated: 30+ days ago • Promoted
Senior Operations Manager - Prai
FLEXTRONICS TECHNOLOGY (PENANG) SDN BHD • Seberang Perai, Penang, Malaysia
Add expected salary to your profile for insights.To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a.
Responsible for effectively managin...Show more
Last updated: 6 days ago • Promoted
Senior Supplier Quality Engineer – Drive Supplier Quality
SCHOTT Glass (M) Sdn Bhd • Seberang Perai, Penang, Malaysia
A leading optical products supplier in Malaysia is seeking a Supplier Quality Engineer to manage supplier quality and compliance.
The role involves evaluating suppliers, conducting audits, and linki...Show more
Last updated: 5 hours ago • Promoted • New!
Quality Analyst Supervisor - Penang
Teleperformance USA • Bayan Lepas, Penang, Malaysia
The Quality Assurance (QA) Supervisor will be responsible for managing QA staff, ensuring timely and effective implementation of all company’s policies, procedures, and maintaining a system of qual...Show more
Last updated: 30+ days ago • Promoted
Quality Leadership Director : ISO & QMS Expert
Ultra Clean Technology • Simpang Ampat, Penang, Malaysia
A leading technology company in Penang is seeking an experienced Quality Assurance Manager to oversee site quality operations and ensure compliance with ISO 9001.
The role requires strong leadership...Show more
Last updated: 8 days ago • Promoted
Hardware Quality Lead
Nexthop Systems Inc • Seberang Perai, Penang, Malaysia
We are seeking a highly skilled and detail-oriented Product Quality Lead to join our team at Nexthop based in Penang, MY.
As a voice of Quality, you will play a critical role in laying the foundatio...Show more
Last updated: 30+ days ago • Promoted
Quality Manager - Penang
Teleperformance • Bayan Lepas, Penang, Malaysia
Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams.
Proven track record of collaborating with cross-fun...Show more
Last updated: 30+ days ago • Promoted
Senior Operations Leader – Medical Devices (ISO) – Penang
FLEXTRONICS TECHNOLOGY (PENANG) SDN BHD • Seberang Perai, Penang, Malaysia
A leading technology manufacturer in Penang seeks a Senior Operations Manager who will manage operational processes to achieve excellence while supervising teams and ensuring adherence to standards...Show more
Last updated: 5 days ago • Promoted
Quality Manager : Leading Audits & Compliance
Flextronics - The Flex Company • Seberang Perai, Penang, Malaysia
A leading manufacturing partner in Penang is seeking a Quality Manager to develop and implement quality assurance programs.
You will manage customer audits and address technical issues while collabo...Show more
Last updated: 2 days ago • Promoted
Production Manager (Food manufacturing Perai Penang)
Upscale Sdn Bhd • Penang, Malaysia
Quick Apply
Last updated: 30+ days ago