Application Support Engineer

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Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

As an Application Support Engineer, you will be responsible for acting as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You are expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work‑related problems.

Requirements

• Advanced proficiency in ServiceNow is required.
• Advanced proficiency in ServiceNow ITSM Incident Management is recommended.
• Advanced proficiency in Application Remediation and IT Troubleshooting is suggested.
• 1-2 years of experience in a technical support or helpdesk environment preferred.
• Strong communication and problem‑solving skills with a customer‑first mindset.
• Basic understanding of incident management tools (e.g., ServiceNow, JIRA).
• Familiarity with ITSM processes and ticket lifecycle management.
• Ability to work in a fast‑paced, service‑oriented environment.

Seniority level

Mid‑Senior level.

Employment type

Full‑time.

Job function

Strategy / Planning and Information Technology.

Industry

Business Consulting and Services.

Referral program

Referrals increase your chances of interviewing at Accenture Southeast Asia by 2×.

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