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Staff Specialist, SC Customer Service (Mandarin)

ams OSRAMBayan Lepas, Penang, Malaysia

8 hours ago

Job description

Overview

Work as customer service representative with international key accounts in a modern, global Supply Chain environment.

Responsibilities

Proactive Order Management & close monitoring of order book and shipments
Ownership of end-to-end operational customer interaction and demand fulfillment
Strong customer advocate while fostering the company's best interests into account
Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner
Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets
Professionally handle customer escalation and allocation scenarios
Collaborate and provide cross-functional support in customer related matters in a dynamic working environment

Qualifications & Skills

Minimum 3-5 years related working experience in supply chain customer service

Must be fluent in business English and Mandarin to effectively communicate with our diverse client base and stakeholders (able to read, write and speak)

Candidate must have at least a Bachelor’s Degree or equivalent or higher

ERP (SAP) proficiency is mandatory

High proficiency in CRM (Salesforce), EDI and Microsoft tools

Proven customer support experience in International Supply chain

Semiconductor or Automotive industry experienced professionals preferred (Consignment / Scheduling Agreement skilled)

Good customer-facing skills, conversational proficiency and active listening

Excellent written and verbal communication skills for effective interaction

Entrepreneurial drive and with excellent problem-solving capabilities

Ability to multi-task, prioritize and manage time effectively

Flextime availability required and ability to teamwork in a dynamic environment

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Customer Service Specialist • Bayan Lepas, Penang, Malaysia