Customer Service Specialist (German Market)

Customer Service Specialist (German Market)

We are seeking a dedicated and skilled (Fully Remote) Customer Service Specialist to join our growing team. This is a full-time, remote position that involves handling customer inquiries from Germany, with working hours tailored to Central European time zone.

Hours Fixed : 0900hrs - 1800hrs or 1000hrs - 1900hrs Central European Time (CET)

Days Fixed : Monday to Saturday (Germany Market)

Salary : MYR 3,500 - MYR 4,200 per month

Key Responsibilities :

• Respond promptly and professionally to customer inquiries via the Trengo platform, which consolidates all our social media and email channels.
• Provide accurate product information and resolve customer concerns efficiently and empathetically.
• Coordinate with our logistics and operations teams to address and resolve customer feedback and delivery issues.
• Exercise sound judgment and make certain pre-approved decisions independently to enhance the customer experience.
• Ensure a high level of customer satisfaction through a friendly, solution-oriented approach.
• Always clarify and elevate issues to Reporting Manager on things you are unsure of or beyond your capabilities.

Qualifications :

Skills :

Preferred Traits :

If you're passionate about providing excellent customer service and want to be part of a dynamic, remote-first team, we’d love to hear from you!

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