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SAP Field Service Management
SAP Field Service Managementdelaware Malaysia • Kuala Lumpur, Kuala Lumpur, Malaysia
SAP Field Service Management

SAP Field Service Management

delaware Malaysia • Kuala Lumpur, Kuala Lumpur, Malaysia
2 days ago
Job description

Talent Acquisition Specialist | Data-Driven | Team Player | Result Oriented | Technical Talent Acquisition | Goal Oriented

Key Responsibilities

  • Provide project implementation support, mixed with first and second-level support for SAP FSM, S / 4H service (CS) applications and Proaxia FSM Cloud connector including troubleshooting and resolving technical issues.
  • Collaborate with key-users to understand their needs and provide effective solutions.
  • Assist in the configuration and customization of SAP FSM, PM and Proaxia Connector to meet business requirements.
  • Document activities, including issue resolution and system changes.
  • Work closely with the IT team and other stakeholders to ensure seamless integration of SAP FSM and S / 4H Service with other business systems.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 3 years of experience in application support, with a focus on SAP Field Service Management integrated with CS / PM and / or S / 4HANA Service, either at the end of a project or after handover from a project team (not only handling incidents but also providing advice on queries from customers).
  • Minimum of 3 years of experience in Proaxia FSM Cloud Connector.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.
  • Stakeholder Management : maintain strong relationships with clients and other stakeholders.
  • Familiarity with ITIL processes and best practices.
  • Knowledgeable in iTSM tool (ServiceNow or similar) for ticket management.

    • Preferred Skills

  • SAP certification in FSM and PM modules.
  • Experience in S / 4 HANA Service.
  • Experience in SAP Customer Service.
  • Knowledge of SAP integration tools (OData services, SAP CPI).

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Consulting and Project Management

    • Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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    Service Management • Kuala Lumpur, Kuala Lumpur, Malaysia