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Sales Force Automation (SFA) Application Support Specialist

UNIMED SDN BHDKuala Lumpur, Kuala Lumpur, Malaysia

16 days ago

Job description

UNIMED SDN BHD WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

You will be responsible for providing end-to-end support for our Sales Force Automation applications used by the sales team. Your responsibilities will include :

Responsibilities

Application Support & Maintenance : Ensuring optimal performance of SFA applications by providing troubleshooting, configuration assistance, and resolving issues for sales representatives.
End-User Assistance : Assisting sales representatives with any app-related issues, helping them maximize the app's functionality to improve sales activities and efficiency.
Device Accessibility Support : Ensuring compatibility and troubleshooting access issues related to various tablets devices used by the sales team.
System Updates & Rollouts : Collaborating with technical teams to implement software updates, bug fixes, and new features, while keeping the sales team informed about changes.
Training & Documentation : Creating and updating clear user guides, FAQs, and training materials to help sales representatives navigate and use the applications effectively.
Collaboration with IT Teams : Working closely with IT and development teams to address technical issues and ensure smooth integration with other business systems.
Data Integrity & Integration : Supporting synchronization and ensuring the integrity of data shared between the SFA app and other systems (Autocount etc.).
Escalation Management : Identifying recurring technical issues, collaborating with teams to find solutions, and escalating problems to minimize disruption to sales activities.

Requirements :

A Bachelor’s degree in a relevant field (Business, Information Technology, Computer Science, or related disciplines).

Experience in application support, preferably with Sales Force Automation or CRM systems.

Familiarity with mobile devices (iOS, Android) and their compatibility with SFA applications.

Strong problem-solving and troubleshooting skills to address technical challenges.

Attention to detail and the ability to communicate technical information clearly to non-technical users.

Prior experience working with CRM platforms such as Salesforce or Microsoft Dynamics is a plus.

Technical knowledge of application integrations, APIs, and mobile device management (MDM) is a bonus.

Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.

Candidates who are interested may also submit their resume to .

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Sales Support • Kuala Lumpur, Kuala Lumpur, Malaysia