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客户服务专员

客户服务专员

Aegis BPO Malaysia Sdn BhdIskandar Puteri, Johor, Malaysia
15 days ago
Job description

Requirements

  • Min SPM / UEC Certificate
  • Entry-level position : fresh graduates are encouraged to apply.
  • Excellent communication skills in both English and Mandarin, both written and verbal, to effectively interact with diverse customer base.
  • Demonstrated problem-solving abilities to address customer inquiries and resolve issues efficiently.
  • Exhibit patience and empathy when dealing with challenging customer situations.
  • Ability to work collaboratively within a team environment to achieve common goals and provide seamless customer support.
  • Require Rotational Shift

Responsibilities

  • Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner, providing accurate information and resolving issues effectively.
  • Manage and resolve customer complaints, escalating complex cases to senior team members or relevant departments as needed, while maintaining a positive and empathetic approach.
  • Maintain accurate and detailed records of customer interactions and transactions in the CRM system, ensuring data integrity and compliance with company policies.
  • Identify and assess customers' needs to achieve satisfaction, offering appropriate solutions and alternatives within established guidelines.
  • Follow communication procedures, guidelines, and policies, including proper use of scripting and knowledge base resources, to ensure consistent and high-quality service delivery.
  • Collaborate with team members and other departments to improve customer service processes and enhance the overall customer experience, contributing to a positive and supportive work environment.
  • Provide feedback to supervisors and trainers regarding customer trends, common issues, and potential areas for improvement in products, services, or training programs.
  • Assist in the preparation of reports and analysis of customer service metrics, identifying trends and areas for improvement in service delivery.

    • Benefits

  • Annual Leave
  • Medical Leave
  • SOCSO
  • Compassionate Leave
  • Wellness Programs
  • Maternity Leave
  • Staff Appreciation & Rewards

    • Skills

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    客户服务专员 • Iskandar Puteri, Johor, Malaysia