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Restaurant Crew (Burger & Pizza)

Restaurant Crew (Burger & Pizza)

MESRABandar Baru Bangi, Selangor, Malaysia
30+ days ago
Job description

MESRA Bandar Baru Bangi, Selangor, Malaysia

Job Description

We are seeking a highly motivated and customer-focused Restaurant Crew member to join our team.

Responsibilities :

  • Greet customers warmly and provide friendly, courteous service.
  • Take orders accurately through counter or digital platforms.
  • Upsell menu items and promotions to increase average order value.
  • Respond to customer inquiries and handle basic feedback or complaints politely.
  • Maintain a clean and tidy environment for customers.

Cashiering & Payment Handling :

  • Operate POS system to process payments via cash, card, or e-wallets.
  • Ensure accurate cash handling and change issuance.
  • Reconcile cash drawer and report discrepancies to the supervisor.
  • Be honest, trustworthy, and responsible with cash handling.

    • Sales & Upselling & Customer Service :

  • Suggestive selling to boost business and support consumer preferences.
  • Treat customers with a welcoming and memorable attitude.
  • Smile and greet customers promptly.
  • Ensure a positive and customer-first mindset.

    • Store Readiness & Maintenance :

  • Assist in outlet opening and closing tasks.
  • Refill condiments, napkins, utensils, and packaging as required.
  • Report equipment malfunctions or safety hazards immediately.

    • Cleanliness & Hygiene :

  • Maintain cleanliness of the service counter, dining area, and equipment.
  • Clear tables and trays promptly during peak hours.
  • Follow strict food safety, personal hygiene, and sanitation standards.

    • Product Knowledge :

  • Know the menu and understand allergens and customer preferences.
  • Promote Google ratings and encourage customer feedback.

    • Team Support :

  • Cooperate with kitchen crew and other teammates for smooth service.
  • Participate in team briefings, training sessions, or role rotations.
  • Support back-of-house duties during off-peak or manpower shortages.

    • Ad-hoc Responsibilities :

  • Support ad-hoc tasks, special assignments, or projects as requested.
  • Remain flexible for cross-company initiatives, internal events, audits, or urgent business priorities.

    • Job Requirements :

  • SPM or equivalent; additional customer service or food handling training is a plus.
  • Must be able to speak and understand basic English and Bahasa Malaysia.
  • Minimum 1 year of working experience in the pizza or fast food industry is an advantage.

    • Skills & Competencies :

  • Basic food handling certification is an advantage.
  • Good communication and interpersonal skills.
  • Friendly, positive attitude with a customer-first mindset.
  • Ability to work quickly and efficiently in a high-volume environment.
  • Team player with a positive attitude.
  • Basic math skills for handling payments and orders.
  • Willing to work shifts, weekends, and public holidays.

    • Job Benefits :

  • Annual Leave
  • EPF, EIS and SOCSO
  • Comprehensive Medical Benefits for Employees & Dependents
  • Dental and Optical
  • Insurance Coverage & Maternity Coverage
  • Travelling and Meals Allowance - If needed
  • Performance Bonus
  • Career Development

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    Restaurant Crew • Bandar Baru Bangi, Selangor, Malaysia