This job offer is not available in your country.
Customer Care Specialist (Remote)
De Wit Immigration LawKulim, Kedah, Malaysia1 day ago
Job descriptionAct as the first point of contact for prospective and current clients, providing a welcoming and professional experience. Manage incoming calls, emails, and inquiries, ensuring timely and accurate responses. Coordinate attorney consultations, client meetings, and internal appointments. Gather detailed information from prospective clients about their immigration needs. Conduct preliminary eligibility assessments using firm-provided tools and guidelines. Clearly communicate the firm’s services, processes, and value to prospective clients. Prepare and send representation agreements and follow up on unsigned agreements. Track and manage follow-ups to ensure leads move smoothly through the sales pipeline. Maintain accurate, up-to-date information in the CRM system for leads and clients. Monitor the sales pipeline, manage reminders, and ensure timely follow-up on all prospects. Collaborate with attorneys and the managing attorney to support business development initiatives. Prepare and send invoices to new and existing clients. Assist clients with billing inquiries and payment-related issues. Coordinate with internal team members to resolve billing discrepancies quickly and professionally. Support marketing initiatives, such as client outreach campaigns, event coordination, and referral partner communications. Assist with tracking and reporting on marketing metrics and pipeline performance. Fluent in English and Spanish (spoken and written). Strong interpersonal and communication skills, with a focus on customer service. Organized and detail-oriented, with excellent time-management skills. Comfort with technology, including CRMs and scheduling tools. Prior experience in customer service, sales, or intake roles strongly preferred. Bachelor’s or associate’s degree helpful but not required. Competitive compensation. Opportunities for professional growth and development. Collaborative, supportive team environment.
We are seeking a proactive and people-oriented Intake and Customer Care Specialist to manage our client experience from the very first interaction. This role combines client intake, sales support, and customer service, ensuring prospective and current clients receive excellent care while our attorneys focus on delivering exceptional legal work.
Your responsibilities will focus on reception and scheduling, intake and sales, pipeline management, and supporting internal marketing and growth initiatives. You will also assist clients with billing-related questions and support smooth internal operations.
This is a remote, nearshore position, limited to candidates located in Latin America, with a strong preference for Central America.
About Our Firm
We are a Miami-based business immigration law firm with an excellent reputation and a focus on business immigration and federal immigration litigation.
Our hybrid team includes members in Miami, Latin America, and Europe.
Our values :
- Quality over quantity : we are a low-volume firm providing exceptional client service.
- Impeccable work : we aim to raise the bar for quality practice in business immigration law.
- Innovation-driven : we leverage technology to streamline processes and enhance client experience.
- Ownership and results : we empower our team to grow through initiative and accountability.
Key Responsibilities
Reception & Scheduling
Client Intake & Sales
Sales Support & CRM Management
Billing & Client Support
Internal Marketing & Growth Support
Qualifications
Benefits
#J-18808-Ljbffr
Create a job alert for this search
Customer Specialist • Kulim, Kedah, Malaysia
Related jobs
Position : Customer Success Specialist.Location : George Town, Penang, Malaysia.Language Requirement : English & Mandarin.
Working Hours : 9am to 6pm or 12pm to 9pm.Respond to customer inquiries via...Show moreLast updated: 30+ days ago
We, SummitNext Technologies Sdn.BPO and Technology Solutions provider, where innovation meets excellence.As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our...Show moreLast updated: 30+ days ago
)
![Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=Hitachi%20Vantara)
- Promoted
Road Logistics Customer Care Specialist (City Zone Express)
Kuehne+NagelSeberang Perai, Penang, Malaysia Road Logistics Customer Care Specialist (City Zone Express).Be among the first 25 applicants.Oversee order entry and processing to ensure smooth and efficient operations.
Coordinate with internal te...Show moreLast updated: 8 days ago
- Promoted
Customer Success Advocate
CienaGeorge Town, Penang, Malaysia As the global leader in high-speed connectivity, Ciena is committed to a people-first approach.Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual...Show moreLast updated: 6 days ago
- Promoted
Customer Support Specialist
LittleLivesCentral George Town, Penang, Malaysia LittleLives is a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Malaysia, Vietnam, and Indonesia.
With almost 2000 schools as customers, our mission is to revolutioni...Show moreLast updated: 16 days ago
- Promoted
Road Logistics Customer Care Specialist
Kuehne + Nagel ASSeberang Perai, Penang, Malaysia When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently.
Your work also helps ensure...Show moreLast updated: 8 days ago
- Promoted
(Chinese and English) Customer Success Specialist (Malaysia, remote)
SupportYourAppGeorge Town, Penang, Malaysia Chinese and English) Customer Success Specialist (Malaysia, remote).Be among the first 25 applicants.Passionate about the world of tech?.
What if you had a chance to be a part of the world's leading...Show moreLast updated: 7 days ago
- Promoted
Technical Customer Support, I
Zebra TechnologiesSimpang Ampat, Penang, Malaysia At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better.United by curiosity and care, we develop dynamic solutions that anticipate ou...Show moreLast updated: 30+ days ago
- Promoted
Remote Creative Quality Specialist
Design PickleGeorge Town, Penang, Malaysia Remote Creative Quality Specialist.Design Pickle is a global creative services company providing thousands of businesses with unlimited, high-quality design and illustration work at a flat rate.Fou...Show moreLast updated: 25 days ago
- Promoted
Customer Operations Specialist
SITAGeorge Town, Penang, Malaysia We're the team that keeps airports moving, airlines flying smoothly, and borders open.Our tech and communication innovations are the secret behind the success of the world's air travel industry.You...Show moreLast updated: 1 day ago
Customer Success Specialist
Two95 International Inc.George Town, Penang, MYQuick Apply
- Promoted
Senior Product Manager - AI AdOps Copilot (REMOTE)
MonetizeMoreKulim, Kedah, Malaysia MonetizeMore is a global leader in ad tech, providing solutions that help publishers maximize their ad revenue while maintaining transparency, user trust, and brand safety.We are committed to shapi...Show moreLast updated: 6 days ago
- Promoted
- New!
Road Logistics Customer Care Specialist (City Zone Express) FO-CC
Kuehne + Nagel ASSeberang Perai, Penang, Malaysia When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently.
Your work also helps ensure...Show moreLast updated: 18 hours ago
- Promoted
Customer Success Operations Specialist
OakyCentral George Town, Penang, Malaysia Process excellence and scale — Map, document, and improve core CS and GTM processes.Remove waste before you automate.Own SOPs, QA checks, and run monthly audits to remove wasteful processes.Publish...Show moreLast updated: 4 days ago
Customer Service Specialist
SummitNext Technologies Sdn BhdSungai Petani, Kedah, MalaysiaQuick Apply
- Promoted
Associate Customer Marketing
The Hershey CompanyKulim, Kedah, Malaysia Work Location : Johor, Malaysia.Supports the execution of customer and channel marketing strategies by coordinating shopper activation plans, assisting in commercial operations, and managing adminis...Show moreLast updated: 25 days ago
- Promoted
Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)
Bowtie Life Insurance CompanySungai Petani, Kedah, Malaysia Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.
As a young and fast-growing company, grooming and learning from the next gen...Show moreLast updated: 4 days ago
- Promoted
Customer Support Specialist
Bitdeer (NASDAQ : BTDR)PenangMalaysia, Penang, Malaysia Bitdeer Technologies Group (Nasdaq : BTDR) is a world-leading technology company for Bitcoin mining.Bitdeer is committed to providing comprehensive computing solutions for its customers.The Company ...Show moreLast updated: 30+ days ago
- Promoted
Remote Service Engineer / Technical Specialist(Mandarin / Cantonese) (Global Customer Care (GCC) Pr[...]
Hitachi VantaraBayan Lepas, Penang, Malaysia Job Title : Remote Service Engineer(Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch).The role must accept working in rotation shifts (including night shift).We’re Hitac...Show moreLast updated: 4 days ago
- Promoted
Remote - Client Service Representative (Customer Services)
The Credit Pros IntlSungai Petani, Kedah, Malaysia Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY : .Unlock Your Potential in the Thriving Credit Industry!.Are you ready to take your career to new heights? At The Credit Pros, we believe...Show moreLast updated: 8 days ago
- Promoted
Customer Care Specialist (Remote)
De Wit Immigration LawSungai Petani, Kedah, Malaysia We are seeking a proactive and people-oriented.Intake and Customer Care Specialist.This role combines client intake, sales support, and customer service, ensuring prospective and current clients re...Show moreLast updated: 1 day ago
- Promoted
Lead C&B Specialist (Relocated to Abu Dhabi)
BybitSeberang Perai, Penang, Malaysia Lead C&B Specialist (Relocated to Abu Dhabi).Bybit is seeking an outstanding C&B Specialist to join our team in Abu Dhabi.
Established in March 2018, Bybit is a growing cryptocurrency derivatives ex...Show moreLast updated: 1 day ago