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Supervisor

Supervisor

illy MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
17 days ago
Job description

Requirements

Education & Experience :

  • Minimum SPM or equivalent; diploma in Hospitality Management or related field is an added advantage.
  • At least 2–3 years of experience in F&B or café operations.

Skills & Knowledge :

  • Strong leadership and team management skills.
  • Good understanding of café operations, including food safety, hygiene standards, and customer service.
  • Familiar with POS systems and daily cash handling procedures.
  • Basic knowledge of inventory control and stock ordering.
  • Ability to train and motivate team members effectively.

    • Responsibilities

  • Brewing the best coffee the world has to offer.
  • Communicating clearly, concisely and accurately to ensure effective store operations.
  • Being responsible for quality assurance & control of all food, beverage and service provided.
  • Controlling the best maintenance of the kitchen and store with regular spot checks.
  • Ensuring that the spend per head is increasing month on month & year on year without jeopardizing guest satisfaction and quality.
  • Monitoring previous day sales accuracy and results. Reconciliation of all payment methods, daily cash sales, petty cash and cash float.
  • Monitoring and reporting daily, weekly, monthly, quarterly and yearly sales and store results.
  • Managing store supplies by monitoring outlet stock levels at par and placing orders accordingly when necessary.
  • Controlling wastage management.
  • Overlooking the onboarding process for new staff and training program implementation & efficiency.
  • Championing a training culture within the store team to ensure succession planning, and a culture that exceeds the very best the industry has to offer.
  • Contributing to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the Outlet Manager.
  • Demonstrating integrity, honesty, and knowledge that promote the culture, values and mission of illy.
  • Maintaining and modelling a calm demeanour during periods of high volume or unusual events; continuing to keep the store operating to expected standards and serving a positive example for the shift team.
  • Developing positive relationships with the shift team by understanding and addressing individual motivation, needs and concerns.
  • Engaging in conversation with customers to understand customer needs and the needs of the store’s community.
  • Responding to immediate store needs by utilizing external resources such as Team Member Support from HQ, Cafe Resources and Food & Beverage.
  • Reviewing store environment and key business indicators to identify problems, concerns and opportunities for improvement to provide coaching and direction to the shift team to achieve operational goals.
  • Implementing company programs by working directly with the shift team to execute action plans that meet operational and organisational objectives.
  • Recognizing and reinforcing individual and team accomplishments through existing organizational tools and making recommendations to the Operations Manager on new and creative methods of recognition.
  • Utilizing and providing direction to staff members during their shifts on the use of operational tools to achieve operational excellence.

    • Benefits

  • Meal Allowance
  • Sales Incentive
  • Staff Discounts
  • Free Coffee
  • 14 days Annual Leave

    • Additional Benefits

  • Training Provided
  • Medical Insurance

    • Skills

    Problem-solving Leadership Communication

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    Supervisor • Kuala Lumpur, Kuala Lumpur, Malaysia