Anti-Fraud Team Leader

Hytech – Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Anti-Fraud Team Leader

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Responsibilities

• Establish and lead the new Anti-Fraud Operations Team, defining team structure, responsibilities, and workflows.
• Oversee daily case reviews related to suspicious withdrawals, account takeovers, friendly fraud, identity theft, and social engineering.
• Manage workload distribution, ensure SLA adherence, and drive operational excellence within the fraud prevention function.
• Conduct quality reviews of investigations and ensure findings are properly documented.
• Conduct comprehensive investigations using internal tools and data analytics to identify potential fraud.
• Review and validate client-submitted documents (KYC, source of funds, proof of transfer) for authenticity and compliance.
• Analyze trading behavior to identify potential abuse (arbitrage, money circulation, bonus).
• Collaborate with payment partners and compliance teams to resolve high-risk cases effectively.
• Develop and maintain Anti-Fraud SOPs, escalation procedures, and internal risk guidelines.
• Generate fraud trend reports and risk management summaries for management review.
• Recommend proactive measures to reduce exposure to emerging fraud types and improve fraud prevention processes.
• Support training initiatives to raise fraud awareness across the broader operations and sales teams.
• Work closely with the Deposit & Withdrawal, Compliance, and Customer Support teams to ensure end-to-end case resolution.
• Coordinate with the Product and Engineering teams to refine fraud detection tools.
• Liaise with regional teams (Taipei, Malaysia, Philippines, Morocco) to align risk strategies across time zones and markets.

Qualifications & Skills

Shifts / Work hours

Open to shift rotations, mainly 9am - 6pm or 2pm-11pm.

Employment type

Full-time

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