Quality Analyst CS (Mandarin / Cantonese)

Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia

23 days ago

Job description

Overview

Join to apply for the Quality Analyst CS (Mandarin / Cantonese) role at Agensi Pekerjaan JobScoper Sdn. Bhd.

2 days ago Be among the first 25 applicants

Job Responsibilities

Ensure associates’ transactions comply with client guidelines and quality standards.
Conduct QA evaluations and provide regular reports.
Identify performance trends, training needs, and improvement opportunities.
Collaborate with Operations Managers and Team Leads on quality initiatives.
Support continuous improvement projects through coaching, feedback, and action planning.

Job Requirements

Diploma / Degree holder, or above.

Proficient in English and fluent in Mandarin or Cantonese (spoken).

Minimum 1 year of QA CS experience, ideally in e-commerce / marketplace within a BPO.

Strong communication, logical thinking, and problem-solving skills.

Organized, adaptable, able to work under pressure, and a fast learner with minimal supervision.

Willing to work rotational shift.

Job Benefits

5 Working Days

Allowance Provided

EPF and SOCSO

Annual Leave and Sick Leave

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries : Human Resources Services

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Quality Analyst • Iskandar Puteri, Johor, Malaysia

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