Overview
Join to apply for the Quality Analyst CS (Mandarin / Cantonese) role at Agensi Pekerjaan JobScoper Sdn. Bhd.
2 days ago Be among the first 25 applicants
Job Responsibilities
- Ensure associates’ transactions comply with client guidelines and quality standards.
- Conduct QA evaluations and provide regular reports.
- Identify performance trends, training needs, and improvement opportunities.
- Collaborate with Operations Managers and Team Leads on quality initiatives.
- Support continuous improvement projects through coaching, feedback, and action planning.
Job Requirements
Diploma / Degree holder, or above.Proficient in English and fluent in Mandarin or Cantonese (spoken).Minimum 1 year of QA CS experience, ideally in e-commerce / marketplace within a BPO.Strong communication, logical thinking, and problem-solving skills.Organized, adaptable, able to work under pressure, and a fast learner with minimal supervision.Willing to work rotational shift.Job Benefits
5 Working DaysAllowance ProvidedEPF and SOCSOAnnual Leave and Sick LeaveSeniority level
AssociateEmployment type
Full-timeJob function
Customer ServiceIndustries : Human Resources ServicesReferrals increase your chances of interviewing at Agensi Pekerjaan JobScoper Sdn. Bhd. by 2x
Get notified about new Quality Analyst jobs in Nusa Jaya, Johore, Malaysia .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr