Technical Support

Job Description

As Technical / Operation Support , you will be responsible for the day-to-day project execution from various clients. You will be reporting to the Operations Manager. Your duties and responsibilities will be as follows :

Duties & Responsibilities

• Responsible for the installation, configuration, upgrade, operation & maintenance
• To ensure all related operations activities are performed in compliance with company standards, processes, regulations and procedures
• Manage and resolve customer complaints
• Identify and escalate issues to Supervisors
• Any other duties as and when deemed necessary.
• Able to explain the cause of certain problem arises and able to explain the reason of the solution applied either permanently or temporarily.
• Working closely with either internal technical / software team or external clients / user for tackling of support task reported in order to get the problem solved.

Requirements

Must possess your own transportation (prefer Bike)

Can remote to Kuantan