Premium Travel & Lifestyle Consultant - Cantonese Speaker

American ExpressKuala Lumpur, Kuala Lumpur, Malaysia

1 day ago

Job description

Premium Travel & Lifestyle Consultant - Cantonese Speaker

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How you will make an impact

As an American Express Travel & Lifestyle Consultant, you will be ready to take whatever travel request comes your way. Here’s just some of what you could be doing each day :

Delivering an innovative service to your customers through multi-channel servicing designed to meet their individual requirements
Consulting with our Card Members through phone and digital channels such as e-mail servicing and website booking support so that you can recommend relevant products and services that are perfectly tailored to their needs
Troubleshooting any customer issues relating to the use of the travel website and expertly guiding customers whilst they navigate around the site
Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars and hotels
Using your in-depth knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points
You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First mindset and winning their loyalty

Minimum Qualifications

Strong verbal and written communication skills including active listening in Cantonese, and English (Mandarin is beneficial)

Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services via phone and digital channels

Confident computer skills are vital as you’ll be using several different tools and systems daily

Ability to consult and convey extraordinary care through exceptional writing skills

A flair for building long-lasting customer relationships through your ability to thoroughly understand your customer and your strong verbal and written communication skills

A good knowledge of travel and world geography thanks to a lengthy spell spent exploring the world OR a recent history of selling domestic and international travel and lifestyle

Resilience and composure to remain positive under pressure and in changing circumstances

Strong time management and multi-tasking skills

The flexibility to work shifts, including evenings, weekends, and holidays

Benefits

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid or onsite arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Employment details

Seniority level : Entry level

Employment type : Full-time

Job function : Other

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Lifestyle Consultant • Kuala Lumpur, Kuala Lumpur, Malaysia