Internship Customer Success

We’re looking for a Customer Success Intern to join our team at Swipey! In this role, you’ll be the bridge between our product and B2B customers — ensuring a smooth onboarding experience while also supporting their long-term success. You'll engage with customers across multiple channels, maintain organized customer data, and help execute campaigns that drive satisfaction and retention. This is a great opportunity to gain hands-on experience in a fast-paced fintech startup and build a strong foundation in customer experience, data, and communication. This is a hybrid role based in Kuala Lumpur, with some work from home flexibility. What You’ll Be Doing : ✨ Customer Onboarding – Welcome and guide new B2B customers through their Swipey journey, from first contact to activation. 🎯Customer Engagement – Communicate with customers via chat, email, and calls to address queries, deliver product demos, and provide ongoing support. 📊Customer Data and Funnel Management – Keep our customer database and sales funnel updated, organized, and optimized for action. 📣Success Campaigns and Outreach – Support the team with retention campaigns and marketing materials that enhance the customer experience. 🤝 Relationship Building – Help customers get the most value out of Swipey by understanding their needs and guiding them on best practices. 🎤 (If any) Event Participation – Represent Swipey at events and connect with potential customers and partners. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-swipey-job-internship-customer-success]

Who You Are :   -Passionate about customer experience and fintech   -Strong communication and problem-solving skills   -Organized, proactive, and eager to learn   -Able to work independently and collaboratively   -Internship period minimum 3 months