中文客服 - Technical Customer Service Specialist

Handle customer inquiries via live chat and email for a leading online gaming platform.

Provide troubleshooting support and solutions to player issues.

Address account-related concerns and resolve problems efficiently.

Deliver professional, empathetic, and timely responses to users.

Collaborate with internal teams when escalation is needed.

Maintain accurate documentation of customer interactions.

Requirements

• Proficiency in Mandarin and basic English .
• Strong communication and customer service skills.
• Interest or background in online gaming is a plus.
• Ability to work rotational shifts and in a fast-paced environment.

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