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French Speaker Client Service Specialist / Senior Specialist (Banking) - Europe / Africa

French Speaker Client Service Specialist / Senior Specialist (Banking) - Europe / Africa

Commerz Global Service SolutionsKuala Lumpur, Kuala Lumpur, Malaysia
6 days ago
Job description

Overview

Client Service Specialist / Senior Specialist (Banking) - Europe / Africa

Client service with phone line and e-mail coverage for the Europe / Africa region, handling cash management products, payment support, investigation and reconciliation cases, and account administration, in coordination with the dedicated Cash Management Specialist for Europe / Africa.

Responsibilities

  • Ensure close collaboration with internal stakeholders.
  • Ensure service quality for all branches coverage.
  • Understand team responsibilities and provide support to the Team Head when necessary.
  • Proactively contribute new ideas and concepts to the team.
  • Act as mentor and subject matter expert for client services.
  • Support Head of Department in initiatives for the benefit of the team and organization.
  • Perform any other duties as assigned from time to time.

Key Activities

Client Service

  • Phone line and e-mail coverage.
  • Support internal department enquiries and reporting.
  • Contractual services as well as technical and general support for Institutional Relationship Managers.
  • Autonomous and reactive coverage of cash management clients clustered in Tier 4 by International Corporates Relationship Managers.
  • Support ad-hoc client initiatives with Institutional Relationship Managers.
  • Handle customer enquiries considering the bank’s requirements, rules, regulations and compliance tasks.

    • Compliance / Regulatory

  • Adherence to the bank’s governance policies and 1st Line of Defense compliance tasks.
  • Support Institutional Relationship Managers in Compliance / Governance topics for trade finance and cash management products, ensuring knowledge of the client and business to comply with AML / CFT requirements.
  • Act in line with the Code of Conduct and uphold the Culture of Integrity.
  • Ensure compliance with local laws and internal Commerzbank regulations publicly available to employees.

    • Formal Education

    University degree / diploma / tertiary education

    Requirements

  • More than 3 years of working experience in Business Administration or related field.
  • Fluent verbal and written in English and French.
  • MS Office Suite skills.
  • Strong team player with interpersonal and communicative skills.
  • Ability to work effectively under pressure and meet deadlines.
  • Self-motivated, hardworking, with a passion for the role.
  • Interest in working in a new and developing organization.
  • Meticulous and detail-oriented.

    • This position is based in Kuala Lumpur, Malaysia. Position coverage Mon – Fri, 3pm – 12am (MYT)

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    French Speaker Client Service Specialist / Senior Specialist (Banking) - Europe / Africa • Kuala Lumpur, Kuala Lumpur, Malaysia