Customer Care Specialist (Remote)

About the Role

We are seeking a proactive and people-oriented Intake and Customer Care Specialist to manage our client experience from the very first interaction. This role combines client intake, sales support, and customer service, ensuring prospective and current clients receive excellent care while our attorneys focus on delivering exceptional legal work.

Your responsibilities will focus on reception and scheduling, intake and sales, pipeline management, and supporting internal marketing and growth initiatives. You will also assist clients with billing-related questions and support smooth internal operations.

This is a remote, nearshore position, limited to candidates located in Latin America, with a strong preference for Central America.

About Our Firm

We are a Miami-based business immigration law firm with an excellent reputation and a focus on business immigration and federal immigration litigation.

Our hybrid team includes members in Miami, Latin America, and Europe.

Our values :

• Quality over quantity : we are a low-volume firm providing exceptional client service.
• Impeccable work : we aim to raise the bar for quality practice in business immigration law.
• Innovation-driven : we leverage technology to streamline processes and enhance client experience.
• Ownership and results : we empower our team to grow through initiative and accountability.

Key Responsibilities

Reception & Scheduling

Client Intake & Sales

Sales Support & CRM Management

Billing & Client Support

Internal Marketing & Growth Support

Qualifications

Benefits

We are an equal opportunities employer and welcome applications from all qualified candidates.

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