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IT Service Desk specialist with Mandarin

IT Service Desk specialist with Mandarin

Work Life Group NLKota Bharu, Kelantan, Malaysia
18 days ago
Job description

Overview

IT Service Desk specialist with Mandarin — Join to apply for this role at Work Life Group NL.

Responsibilities

  • Primary contact point for end users via phone, chat, or self-service tickets.
  • Qualify and open tickets for remediation of events.
  • Triage tickets to respective teams.
  • Regular updates and follow up on tickets in the queue.
  • Follow up tickets until closure.
  • Manage a variety of technically complicated tasks effectively.
  • Experience in remote support and troubleshooting.
  • Understanding of basic hardware accessories, devices, and peripherals.
  • Excellent oral and written communication skills.
  • Exposure to ITIL practices for infrastructure management.

Requirements

  • 2–4 years of call-taking experience with core Help Desk skills.
  • Basic understanding of Enterprise IT infrastructure setup.
  • Basic knowledge of Active Directory.
  • 3+ years’ experience supporting multiple operating system versions.
  • Basic Office 365 administration using the Office 365 Admin Console.
  • Bachelor’s or Master’s degree in Computer Engineering, Information Technology, or related field.
  • Certifications – ITIL v4, Modern Desktop Administrator (MD-103).
  • Strong writing and documentation skills; ability to train other engineers as required.
  • Good knowledge of troubleshooting email clients (e.g., Outlook).
  • Excellent hardware and software troubleshooting skills.
  • Good understanding of Microsoft Office functionality and troubleshooting.
  • Fluency in English and Mandarin, in both oral and written communication.
  • Knowledge of utility software such as antivirus tools.

    • Details

  • B2B contract
  • Remote work

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • IT Services and IT Consulting

    • EOE / AA employees encouragement and referrals may increase interview chances. This posting may be refreshed as openings evolve.

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    Service Desk Specialist • Kota Bharu, Kelantan, Malaysia