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Restaurant Supervisor

Restaurant Supervisor

Gen Dining Group Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
13 days ago
Job description

Requirements

  • Proven experience in F&B supervisory or team lead roles (Japanese restaurant experience preferred)
  • Strong leadership and communication skills
  • Fluent in English and basic proficiency in Mandarin or Japanese is an added advantage
  • Ability to work nights, weekends, and public holidays
  • Familiarity with POS systems and restaurant operation checklists
  • Experienced preferred
  • Mandaring skill is an advantage

Responsibilities

Key Responsibilities :

Daily Operations & Customer Service

  • Oversee daily front-of-house (FOH) operations to ensure smooth service flow
  • Greet guests and ensure they receive excellent service throughout their visit
  • Manage customer complaints promptly and professionally

    • Team Management

  • Lead, train, and motivate service crew members
  • Schedule shifts and monitor staff performance and punctuality
  • Conduct daily briefings to align the team on priorities, promotions, and standards

    • Quality Control

  • Ensure all food and beverages served meet GEN's quality standards
  • Monitor hygiene, cleanliness, and overall presentation of the restaurant

    • Coordination & Reporting

  • Communicate effectively with kitchen staff and management to coordinate service
  • Report daily sales, issues, and operational updates to management
  • Assist in stock level monitoring and liaising with procurement when needed

    • Compliance & Safety

  • Ensure compliance with DBKL, Bomba, and health & safety regulations
  • Enforce internal SOPs and ensure all team members follow proper protocols

    • Benefits

    What We Offer :

  • Competitive salary (based on experience)
  • Annual bonus (based on performance)
  • EPF, SOCSO, EIS contributions
  • Staff meals provided
  • Training and career development opportunities
  • A respectful and structured work environment based on Japanese hospitality values

    • Additional Benefits

  • Staff Meal
  • Allowance Provided

    • Skills

    Customer Service Staff Management Inventory Management Food Safety Leadership Problem-Solving Communication

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    Supervisor • Kuala Lumpur, Kuala Lumpur, Malaysia